#Maytag neptune pedestal base how to#
#Maytag neptune pedestal base manual#
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an email response from Maytag customer service stating that: (quote) This model was manufactured for a specific dealer (Sears) therefore you would not find any details for this model on the Maytag website.

#Maytag neptune pedestal base manual#

There was nothing defined in the manual so I went to the Maytag website & after realizing I was in error identifying this machine as an Atlantis model when unable to locate my model#, I sent an email to Maytag to ask where I should locate the specification sheet for my particular model - as all other Maytag washers were depicted.

I decided I wanted to check out further information specific to the parts I was reviewing, so I pulled out the manual. When I finally was able to get the rusted bolts off at the base of the drum mechanism- I was shocked to see that the bolts were so rusted from obvious long term exposure to water that the bolts were actually pitted.

#Maytag neptune pedestal base how to#

Then it began squealing & making terrible grinding sounds again, but after (2) repair calls & the arrogance of both, implying I didn't know how to load the machine properly & finally being totally disgusted w/the machine I decided to tear it down to the motor.

Also, it never spun the clothes enough during the initial wash so I would need to put on a 2nd spin only. After this, the machine worked somewhat appropriately for about 1 yr., however, I constantly noticed water coming from underneath the machine. The repair slip noted the brake/clutch had been replaced. It hadn't even managed to get through the first year of manufacturer covered warranty period. So,I referred to all the fine print on the docs I signed when I purchased the machine that indicates a minimum required 4 repair calls before they would consider replacing the machine. I told the repairmen to take it back & have one delivered that works right. I have had nothing but problems w/this machine which started 8 mos. w/the machine listed no specifications, no information whatsoever. I learned after more research, the Maytag Model# on my washing machine did NOT exist anywhere - subsequently, I realized the Manual I rec'd. Washer repairs now exceed $1000 after owning the machine less than 2 years. We will never buy another Maytag or any of their affiliates! Not only does their product suck so does their customer service. Another joke! We thought we were buying a top of the line washer & dryer that was going to last us many years instead we are faced we owning a lemon that we cant even recoup any of our money to purchase something else nor are we offered any concern from Maytag and what their reputation is supposed to be. Now when we ask why we can't seem to get them balanced and they vibrate the entire house we are told it is because of the pedestals and unless they are on solid concrete floor they will never balance. We were also talked into buying the pedestals for the washer and dryer -what a joke. We cannot be the only people in the world that misses change in a pocket here and there and it breaks the pump? We have spent more in repairs in the 2 years we have owned it then the washer cost. We are now faced with replacing the pump for the third time and Maytag has no clue what I am talking about when I call to explain what is going on and when I ask if this is a defect she tells me they have never had this problem. They have not answered any emails yet and the phone calls get me nowhere. I feel that Maytag should take some responsibility and offer some sort of technical support in diagnosing the problem as well as offering to pay for a portion of the repair costs. This dryer is a fire hazard and a complete waste of money.

#Maytag neptune pedestal base plus#

They could only schedule a person to come and look at it for $65 plus parts and labor. I was told that they do not offer technical support on the phone and it is not warrantied. After spending this much on a dryer 3 years ago, I didn't expect a large repair bill so soon. All I wanted to know if this is a common problem, and perhaps an idea of what it could be. (Well not really, that stopped heating a year ago and Maytag refused responsibility, but it does turn on and blow cool air.) I have written Maytag via their website 3 times and called once. Now it will not run at all on the bottom portion, but top part works. Next morning, I turn fuse back on, and test the dryer.